سياسة الاسترداد

Return window

You can request a return within 7 days of delivery.

What can be returned

  • Sealed, unopened items: unused, with the original seal and packaging fully intact.
  • Damaged or defective items: the product arrived broken, leaking or faulty.
  • Wrong items: you received a different product from the one you ordered.

For hygiene and safety reasons, we cannot accept returns of skincare, haircare or beauty products that have been opened or used, or whose seal or packaging has been removed or damaged by the customer.

Non-returnable items

  • Opened, used or unsealed products
  • Gift cards
  • Items reported after the 7-day return window

Damaged, defective, incorrect items or authenticity concerns

Please check your order when it arrives. If an item is damaged, defective or incorrect, or you have any concern about its authenticity, contact us within 7 days of delivery at hello@dewiya.com with your order number and clear photos of the item and packaging. Once confirmed, we will send a replacement or give you a full refund.

How to start a return

  1. Email hello@dewiya.com with your order number and the reason for the return.
  2. We will reply within 1 business day. If your return is approved, we will send you the return instructions.
  3. Send the item to the return address we provide in your approval email. Items sent back without an approved return request cannot be accepted.

Return shipping costs

For sealed, unopened items returned because you changed your mind, the customer pays the cost of sending the item back, and the original delivery fee is not refunded. We recommend using a trackable service.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to show it on your statement.

Items bought with a discount code or at a sale price can be returned under the same conditions; the refund is the amount you actually paid.

Exchanges

To exchange an item, return the original item and place a new order for the item you want.

Contact

Dewiya
Email: hello@dewiya.com
WhatsApp: +1-713-855-6812